Shipping and Delivery
All orders placed before 3pm Pacific Standard Time(4pm Mountain / 5pm Central / 6pm Eastern ) will be processed the same day and shipped within 1-2 business days. Expected Delivery times and days for shipping your order are estimates, provided by USPS and not guaranteed. Delivery of orders may take longer than 4 to 5 business days if item(s) orderd are backordered - in which case, it can take longer for you to receive your order. We do not ship on the weekends (Saturday & Sunday).
Signature delivery may be required or requested on certain orders.
Order Fulfillments during Holidays & Special Events
During periods of high volume sales such as Christmas, Black Friday or Special Events, please allow up to 4 business days for your order to ship.
All packages are shipped via the United States Postal Service. Depending on weight, your package will be delivered either via First Class or Priority Mail. We do not ship via UPS or Fedex.
Tracking information for your order is sent via email to you at time of Order Fullfillment. The Subject line of the email is, "Shipment Notice: A Package has been shipped to you". The body of the email will contain the following information:
- Your Name and the Address package is being sent to.
- The Shipment Date
- The Mail Class: Either First Class or Priority
- Tracking Number: Usually a 22 digit number for US domestic orders
- A link to Track your Order online using Stamps.com. Check Delivery Status
You may also request the Tracking Information via email or by calling our customer service line (800-704-7580 ) during regular business hours (9AM-5PM PST).
We do have an option to ship USPS Express Mail for an additional cost. To use this option, one must call in their order and request Express Shipping. Express Mail guarantees 1-2 business days anywhere in the United States. We do not have an Overnight option.
International order(s) expected delivery times and days are not guaranteed, and are subject to host country's rules and regulations.
US Military Bases (APO/FPO):
Please call or email us if you intend to purchase or send an order to a US Military Base.
All glass items are bubble wrapped for protection during shipment.
Issues with Order Fulfilments and Delivery
Why is my tracking number not updating?
If your tracking number has not updated or updated since fulfillment, it might mean the order hasn’t yet been picked up.
- Orders are generally processed and shipped within 24 to 48 hours. So give it some time.
- Daily pickups are usually towards the end of business day.
- Tracking information will be updated once the packages have been scanned into the system at the carrier’s distribution center.
- It may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your order is not moving to its destination. This occurs when your order is on a long haul truck or on a train. The tracking of your order is only updated when it reaches the next distribution/sorting center. It can take several days for a truck or train to arrive its destination.
- If the tracking has updated and suddenly stopped, it might be caused by a delay (weather, traffic, etc.) and should resume within a day or so.
What if my order does not arrive in the estimated timeframe?
All orders take 5 ( and sometimes up to 10) business days to arrive to you. The estimated time of delivery can be delayed due to weather and/or road conditions. The carrier’s web site will often state if packages are being delayed due to weather.
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