Shipping and Delivery

Order Fulfillment

All orders placed before 3pm Pacific Standard Time(4pm Mountain / 5pm Central / 6pm Eastern ) will be processed the same day and shipped within 1-2 business days. Expected Delivery times and days for shipping your order are estimates, provided by USPS and not guaranteed. Delivery of orders may take longer than 4 to 5 business days if item(s) orderd are backordered - in which case, it can take longer for you to receive your order. We do not ship on the weekends (Saturday & Sunday).

Signature delivery may be required or requested on certain orders.

Order Fulfillments during Holidays & Special Events

During periods of high volume sales such as Christmas, Black Friday or Special Events, please allow up to 4 business days for your order to ship.


All packages are shipped via the United States Postal Service. Depending on weight, your package will be delivered either via First Class or Priority Mail. We do not ship via UPS or Fedex.

Tracking Information:

Tracking information for your order is sent via email to you at time of Order Fullfillment. The Subject line of the email is, "Shipment Notice: A Package has been shipped to you". The body of the email will contain the following information:

  • Your Name and the Address package is being sent to.
  • The Shipment Date
  • The Mail Class: Either First Class or Priority
  • Tracking Number: Usually a 22 digit number for US domestic orders
  • A link to Track your Order online using Check Delivery Status

You may also request the Tracking Information via email or by calling our customer service line (800-704-7580 ) during regular business hours (9AM-5PM PST).

Expedited Shipping:

We do have an option to ship USPS Express Mail for an additional cost. To use this option, one must call in their order and request Express Shipping. Express Mail guarantees 1-2 business days anywhere in the United States. We do not have an Overnight option.

International Shipping:

International order(s) expected delivery times and days are not guaranteed, and are subject to host country's rules and regulations.

US Military Bases (APO/FPO):
Please call or email us if you intend to purchase or send an order to a US Military Base.

Glass items:
All glass items are bubble wrapped for protection during shipment.

Issues with Order Fulfilments and Delivery

Why is my tracking number not updating?

If your tracking number has not updated or updated since fulfillment, it might mean the order hasn’t yet been picked up.

  • Orders are generally processed and shipped within 24 to 48 hours. So give it some time.
  • Daily pickups are usually towards the end of business day.
  • Tracking information will be updated once the packages have been scanned into the system at the carrier’s distribution center.
  • It may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your order is not moving to its destination. This occurs when your order is on a long haul truck or on a train. The tracking of your order is only updated when it reaches the next distribution/sorting center. It can take several days for a truck or train to arrive its destination.
  • If the tracking has updated and suddenly stopped, it might be caused by a delay (weather, traffic, etc.) and should resume within a day or so.

What if my order does not arrive in the estimated timeframe?

All orders take 5 ( and sometimes up to 10) business days to arrive to you. The estimated time of delivery can be delayed due to weather and/or road conditions. The carrier’s web site will often state if packages are being delayed due to weather.

  • Obagi-C® Fx

    The Obagi-C Fx System combines Vitamin C and arbutin to promote rejuvenation of skin’s appearance and enhance the appearance of even skin tone for a healthier-looking complexion.

  • Professional-C®

    The Professional-C portfolio serves as your second line of defense from environmental assailants. Daily use helps to fortify skin and safeguard a more youthful-looking appearance. Made from the industry’s gold standard of vitamin C, L-ascorbic acid, our vitamin C serums are formulated at pH levels shown to optimize stability, permeability, and efficacy.

  • ELASTIderm®

    Give your skin the power to bounce back! ELASTIderm products are made with patented Bi-Mineral Contour Complex™, which helps support skin elasticity so it can bounce back from the signs of aging, resulting in firmer-looking, more resilient skin.

  • Obagi Hydrate®

    Provide instant and long-lasting hydration and rejuvenation day or night, using innovative technologies and naturally derived ingredients.

  • Obagi Nu-Derm Fx®

    The Nu-Derm Fx System helps transform the look of your skin by noticeably evening out and brightening your complexion.

  • CLENZIderm M.D.®

    A complete 3-step system specifically formulated for normal to oily skin to treat acne where it starts. This system includes clinically proven benzoyl peroxide and salicylic acid to help control acne for a clearer, healthier-looking complexion. CLENZIderm M.D. System is ideal for acne-prone skin.

  • Obagi360®

    The Obagi360 System is a complete approach to help defend and preserve youthful-looking skin. Uniquely formulated to address the facial skin care needs of people in their 20s and 30s, the Obagi360 System provides a foundation for a lifetime of radiant, healthy-looking skin.

  • Sun Shield™

    The first line of defense against the harmful effects of sun exposure across a range of skin types and needs. Sun Shield broad spectrum sunscreens are ideal to provide daily protection from the sun to help prevent signs of skin aging.


    The combination of clinically proven ingredients and antioxidants reveals healthier-looking, more radiant skin. Every product is hypoallergenic and made without parabens, synthetic fragrances, or dyes. Formulated for all skin types skin.

  • Obagi Nu-Cil™

    Clinically proven to boost the appearance of thicker lashes and brows. Obagi Nu-Cil™ Collection gives you the power to transform and redefine your look.